How do you answer your phone or your company to break. In an age where the Internet has become indispensable, the good old phone is still a favorite when it comes to customer service. People still talk like a person rather than e-mail and ask when they go to get an answer. The phone is faster and more enjoyable to use for a variety of clients.
As such an important business tool, the telephone, can, if properly used, in turn, requestslong time in business. When training new employees, make sure you spend time on training, as the calls should be answered.
Here are some tips for you to consider:
1. Make sure everyone in your company answers the same way - in which their name and the name of your company in a courteous manner.
For example: "Good morning, your company name is Samantha, how can I help you?
2. Make sure you smile and sit up, when to answer you. You warrant that isSpeak clearly and send a friendly and positive voice to call for the person.
3. Answer the call by the second ring.
4. If the person is the caller to be on another line to give him an opportunity to either wait or a message.
5. If the caller decides to hold, you should give him feedback every 30 seconds to see if he still wants to wait, or leave a message.
6. If the caller wants to leave a message, take his name, phone number and company name. If youdo not understand, ask him to repeat or spell the name. This will ensure that your co-workers know who he calls back and asks for the right person.
7. If you post a message, make sure that the person is replaced by the message. Return your calls within 24 hours. If you are still waiting for a response to the request of a client, make sure you call this person and explain that they have not forgotten and that all information as soon as theypossible. Keep your customers informed about the progress of their request very much appreciated, and you'll earn great respect from your customers.
8. Never put your customers through the speakers. This is by far the grossest thing you can do to them. It is them feel as if there is no privacy in your conversation and they can tell you what is their claim to prevent. If you need to put on speakers, they ask permission and let them know the reason why youneed to do this.
9. If we can be sure your calls to answering machine, the company that the message is professionally and said slowly and clearly to insure that you follow the instructions for your customers to understand. Mention the name of the company, why they got the answering machine that is state of the opening times or to mention holidays, etc. If a holiday is, when you open again (is) the date and time.
10. When calls go to your personal voice mail, a message recorded every dayin the date and, if you are in the office or not. If you are unable to reach an alternative for you. Either your phone number or the number of a person who could help you in your absence or your e-mail address if your account may be able to access remotely.
In a nutshell, the key answer your calls is consistency (ensuring that all the answers) in the same manner, professionalism (answer phones quickly and with a smile) and be polite (make sure to return the phone callson time and keep your customers informed about the progress of their application). If you have doubts, think about how you like to be treated if you were a call with a problem!
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